Retail Horticulturist (Supervisor Level)

Are you passionate about plants, people, and retail? We are seeking an enthusiastic and knowledgeable Retail Horticulturist to play a key role in delivering an exceptional garden centre experience while driving sales and inspiring both customers and team members. This is more than a retail role—it’s an opportunity to combine your horticultural expertise with commercial awareness, creating a vibrant, customer-focused environment where plants and people thrive.

The Role

As a Retail Horticulturist, you will be at the heart of the garden centre, combining expert plant knowledge with strong retail leadership.

You will:

• Deliver outstanding customer experiences through expert advice on the selection, establishment, and care of plants, trees, and flowers
• Actively drive sales by promoting products, seasonal lines, and services
• Lead, motivate, and support the retail team to achieve high standards in customer service and performance
• Coordinate daily operations, including merchandising, stock control, and shop floor presentation
• Ensure the garden centre is fully stocked, visually appealing, and commercially competitive
• Oversee pricing, barcoding, and EPOS systems with strong attention to detail
• Maintain a safe and welcoming environment for both customers and staff

Leadership & Daily Responsibilities

• Plan and organise daily activities with the team, ensuring clear direction and priorities
• Supervise and support staff, fostering a positive and productive team culture
• Handle customer queries and resolve issues in a professional and friendly manner
• Monitor stock levels, identify gaps, and ensure timely replenishment
• Coordinate in-store promotions and seasonal displays to maximise sales
• Uphold high standards in merchandising, housekeeping, and compliance

About You

You are a hands-on horticulturist with a passion for retail and people. You bring energy, knowledge, and leadership to everything you do.

• Strong horticultural knowledge with a genuine passion for plants
• A natural ability to engage customers and deliver expert advice
• Proven experience in retail, sales, or a customer-facing environment
• Leadership skills that inspire trust, teamwork, and high performance
• Highly organised, self-motivated, and solutions-focused
• Comfortable using IT systems and retail technology
• Desirable Relevant horticultural qualification
• Minimum of two years’ experience in a similar role

What We Offer

• A supportive, friendly, and secure working environment
• Opportunities for long-term career development and progression
• A competitive salary package
• The chance to grow your career as a Retail Horticulturist within a respected garden centre business