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17 Sep, 2026

Account and Customer Support Manager (Ireland)

Full time Management

Job Description

About the Role
A new opportunity in professional horticulture. Klasmann-Deilmann is seeking an Account and Customer Support Manager to serve as the primary contact for commercial growers across Ireland. This hybrid commercial and technical role combines relationship management, inside sales, order processing, and hands-on technical support. 
 
Location: Rathowen, Co.Westmeath (80% Office-based / 20% Customer visits across Ireland)

Reports to: Managing Director / Sales Director
 
Key Responsibilities
  • Account Management: Build strong relationships with Irish growers, handle day-to-day enquiries, and manage quotations.
  • Sales Administration: Manage the sales order process, from order entry through production, delivery and invoicing for Irish customers, while supporting select UK accounts.
  • Technical Support: Provide first-line advice on growing media selection, coordinate complex requirements with European technical teams, and support product trials.
  • On-Site Visits: Spend ~20% of your time visiting commercial nurseries to review crop performance and support trials.
  • Systems & Development: Maintain CRM/ERP records and assist with sales forecasting and seasonal business development projects.
Requirements
  • Education/Experience: A qualification in Horticulture, Agricultural Science, or related field (or equivalent practical experience).
  • Skills: Strong organisational, administrative, and communication abilities with good IT proficiency (MS Office).
  • Licence: Full, clean driving licence.
  • Preferred: Experience in commercial horticulture, nursery production, customer service, or CRM/ERP systems.

Job Benefits

What We Offer
  • Competitive salary + annual performance bonus
  • Company vehicle, laptop, and mobile phone
  • Generous employer pension contribution
  • Structured technical training in Ireland, Germany, UK, Netherlands and long-term career progression

Find out more about the role here.

Tickets / Work Visa permits Required *

Valid visa and permits to take up employment in Ireland, "Applications are open to EU candidates and non-EU candidates who already hold a valid visa and have the right to work in Ireland. Please note that this employer will not sponsor a work permit or visa for this role."

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Klasmann-Deilmann
Klasmann-Deilmann

Klasmann-Deilmann is one of the world's leading manufacturers of professional growing media, supplying commercial growers in more than 100 countries. Our products combine decades of horticultural expertise with continuous innovation to help growers produce healthier plants more sustainably.

As part of an international group, our Irish operation works closely with specialist technical and R&D teams in Germany, the Netherlands and the United Kingdom, while serving commercial growers throughout Ireland and the UK.